Source / Reference:
1) "eStrategy for Development - Principles & Tactics - Examples in PR" by A. Albadvi
http://www.moe.org.ir/_ICT/Documents/Session6-7%20BPR%20Basics.pdf1) "eStrategy for Development - Principles & Tactics - Examples in PR" by A. Albadvi
Subject:
In Lect 11 - The real example of applying redesign principles&Tactics
In Lect 11 - The real example of applying redesign principles&Tactics
Response:
From the lecture 11, it focused on the last part of the generic IT-enabled BPR Strategies which is the "minding the process". "Minding the process" means changing knowledge management around the process, including analyze and synthesize, connect, collect & create, also personalize.
Principle #8: Analyze and Synthesize
Using this principle, it can detect patterns and trends, and transform the data around the processes to facilitate decision making and more vale will be generated along the process. There are three common tactics, they are: "what-if" capabilities, "slice and dice"data capabilities and intelligent integration capabilities.
Examples:
It is usually applied to the business which recommendation needed to be made to the customers after they analyzed and summarized the information, including the banking service and investment service.
Principle #9: Connect, Collect & Create
This principle refers to capture intelligent and reusable knowledge around the process. That is, to collect with different people and collect information, then integrate them and create new information. The common tactics are : Define procedures to collect knowledge and create physical/virtual spaces for storing the knowledge.
Examples:
In the internet, there are many website using this principle. For example, the FAQ section in each website which gather the information people always confused with and some solution for technical problems. People can learn from the website by themselves.
Principle#10: Personalize
Using this principle, it can make the process intimate with preferences and the habits of participants. That is, to understand the preferences of customers and employees through profiling. Then, fit the business rules to their patterns and develop the most personalized services to the customers. Through the tactics, a list of personal process execution habits will be recorded.
Examples:
Actually nowadays, there are many company are using personalize principle to facilitate their business including most of the airlines or some online retail shops. They provide rating system for the customer which can show the buying preferences of them (collaborative filtering techniques). After that, the company can make prediction and recommend similar products to the customers.For YouTube, when you click on a specific link or video, in the left hand side of the screen will show a list of video you may interested in it based on previous viewers experiences.
Examples:
It is usually applied to the business which recommendation needed to be made to the customers after they analyzed and summarized the information, including the banking service and investment service.
Principle #9: Connect, Collect & Create
This principle refers to capture intelligent and reusable knowledge around the process. That is, to collect with different people and collect information, then integrate them and create new information. The common tactics are : Define procedures to collect knowledge and create physical/virtual spaces for storing the knowledge.
Examples:
In the internet, there are many website using this principle. For example, the FAQ section in each website which gather the information people always confused with and some solution for technical problems. People can learn from the website by themselves.
Using this principle, it can make the process intimate with preferences and the habits of participants. That is, to understand the preferences of customers and employees through profiling. Then, fit the business rules to their patterns and develop the most personalized services to the customers. Through the tactics, a list of personal process execution habits will be recorded.
Examples:
Actually nowadays, there are many company are using personalize principle to facilitate their business including most of the airlines or some online retail shops. They provide rating system for the customer which can show the buying preferences of them (collaborative filtering techniques). After that, the company can make prediction and recommend similar products to the customers.For YouTube, when you click on a specific link or video, in the left hand side of the screen will show a list of video you may interested in it based on previous viewers experiences.
- Correctly reflect Lect content
回覆刪除- Better to illustrate the concepts with a carefully selected case study or example with in-depth discussion
(note: there is some error when this comment was posted earlier. Yet the marks has already been counted, so the overall online marks will not be affected; pls check returned email)
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Mark: Average